Getting started with Greenshades' client support portal
Welcome to Greenshades’ client support portal. Starting April 21, 2025, you’ll use this site to share issues and concerns with our support team, and receive updates and information about the status of your concerns. This quick overview is meant to get you up and running.
Use the Submit/View cases option at the top right on your screen to get started.
Portal access - important
To access this portal, you’ll use the email address that is associated with your Greenshades Online account, but you will need a different password here. Your password for Greenshades Online will not change.
Select Join, enter your email address, and we’ll send you an email with instructions for how to create a password and sign in here.
What to do in the portal
When you sign in for the first time, we will bring you to the Cases screen. You might not have any cases that have been submitted yet, and only cases created starting April 21, 2025 will be shown here. If someone else within your company has submitted an issue, you might see it. To initiate a support case, select +New button.
Initiating a support case
Fill in our simple form, and remember to be as detailed as you can, while limiting the share of personal information. Once you submit the item, you’ll return to the Cases screen and see the item you just submitted at the top.
You can review details of any case by clicking the case number. In this view, you’ll see updates on your issue, and be able to exchange messages with our support staff.