Greenshades is updating how new invoices are delivered to reduce the steps between receiving and paying. Starting October 1, 2026, invoices generated on or after that date will arrive directly in your billing contact's inbox as a PDF, with a secure Stripe payment link included. You can review and pay without logging into the portal, using ACH, credit card, or auto-pay.
- Invoices by email: New invoices arrive as a PDF attachment in your billing contact's inbox. No need to log into the Greenshades Customer Portal.
- Secure payment through Stripe: Each invoice includes a payment link. Pay by ACH, credit card, or enroll in auto-pay.
- No portal login required: Review and pay in just a few clicks, directly from your email.
- Multiple billing contacts supported: You can keep more than one billing contact on your account, and all billing contacts on file will receive invoice emails.
Note: Invoices generated on or after October 1, 2026 will be delivered by email and will not appear in the Greenshades billing portal. Invoices generated before October 1, 2026 are not affected — they remain available in the portal and should continue to be viewed and paid there. The portal itself remains accessible.
What's changing
Beginning October 1, 2026, Greenshades is updating how new invoices are delivered and paid. Invoices generated on or after that date will be sent directly to your billing email as a PDF attachment, with a secure Stripe payment link so you can review and complete payment in just a few clicks.
Invoices generated before October 1, 2026 are not affected by this change. They remain available in the Greenshades billing portal and should continue to be accessed and paid there. Going forward, only new invoices (dated October 1, 2026 and later) are delivered by email rather than posted to the portal.
Billing contacts
Your account can have more than one billing contact, and all billing contacts on file will receive invoice emails. Please confirm your billing contacts are current before October 1, 2026, and add or update contacts as needed so invoices reach the right people. To add, remove, or update a billing contact, select Settings → Billing Contact in the Greenshades Portal, or reach out to the Greenshades AR team at AR@greenshades.com.
What to do now
- Confirm your billing contacts. Check that the email addresses on file for invoice delivery are current and reachable.
- Whitelist AR@greenshades.com. Add this address to your safe sender list to ensure invoice emails reach your inbox.
- Plan to pay through Stripe. Each invoice will include a secure payment link. No separate account or login is needed.
- Consider ACH or auto-pay. ACH payments have no processing fees. Auto-pay through Stripe keeps payments on schedule.
Payment options
All payments will be processed through Stripe. Three options are available:
- ACH (recommended): No processing fees. Funds are debited directly from your bank account.
- Credit card: Available, but a processing fee will be passed to the customer. This is a new change effective October 1, 2026.
- Auto-pay: Enroll through Stripe for automatic, on-time payments with no processing fees. You can set this up through the link in your first invoice.
Common questions
Will I still be able to access the Greenshades billing portal?
Yes. The portal remains accessible. Invoices generated before October 1, 2026 will continue to be available in the portal and should be paid there. Invoices generated on or after October 1, 2026 will be delivered by email and will not appear in the portal.
What if I don't receive an invoice?
Check your spam or junk folder and search for emails from AR@greenshades.com. If you still can't find it, reach out to the Greenshades AR team at AR@greenshades.com. Adding AR@greenshades.com to your safe sender list before October 1 can help prevent delivery issues.
Can I have more than one billing contact?
Yes. Your account can have multiple billing contacts, and all of them will receive invoice emails. To add, remove, or update a billing contact, select Settings → Billing Contact in the Greenshades Portal, or reach out to the Greenshades AR team at AR@greenshades.com.
Are there fees for paying by credit card?
Yes. Credit card payments incur a processing fee that is passed to the customer. This is a new change as of October 1, 2026. ACH payments have no processing fees and are the recommended option.
How do I enroll in auto-pay?
Auto-pay is available through Stripe. You can enroll using the payment link included in your first invoice on or after October 1.
Who do I contact if I have questions?
Reach out to the Greenshades AR team at AR@greenshades.com or by phone at 888-255-3815. Our team is happy to help.